Policy

Refund Policy

Requests are reviewed case by case with product integrity, shipping status, and research-use terms in mind.

Review Window

Report order issues promptly after delivery. Include order details, photos if relevant, tracking information, and a clear description of the issue.

Restrictions

Opened, mishandled, improperly stored, or unsupported-use materials may not be eligible for refund or replacement.

Resolution

Approved resolutions may include replacement, store credit, refund, or another remedy at LGA Biolabs' discretion.

Standard RUO Disclaimer

Products distributed by LGA BioLabs are intended solely for laboratory research use. Not for human consumption, diagnostic use, therapeutic use, veterinary use, or clinical use.