What we collect

Contact and shipping details you provide when ordering or writing to us, and basic order records. We do not collect payment card details — those are handled by the payment provider on its own page and never reach this site.

Why we hold it

To fulfil orders, to answer documentation requests, and to keep the order and lot records we are expected to maintain.

Sharing

Details are shared with shipping carriers and payment processors only as needed to complete your order. We do not sell customer data.

Retention

Order and lot records are retained for as long as needed to support documentation requests. Ask us to delete your contact details and we will, subject to those record-keeping obligations.

Contact

Privacy questions: contact us.